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1. The properties are let for holiday purposes only. Functions and parties are
strictly not permitted.
2. Linen and toiletries are not provided e.g. sheets, pillow cases, towels,
bath mats, tea towels and tablecloths, unless specified. Linen hire is
available, please contact our office for details.
3. All premises are privately owned and are furnished and decorated to the
Owner’s individual standards. Guests are advised to inspect the property before
securing the booking to ensure satisfaction with the property.
4. The maximum number of persons (including children) permitted to occupy the
booked premises will form part of the booking contract and will be nominated
upon booking. Overcrowding and extra guests are not permitted.
5. Animals are not permitted in any holiday accommodation, unless specified
(where a bond will apply).
6. To secure a booking:-
A non refundable booking fee applies to all bookings.
Weekly bookings require a 50% deposit of the booking fee with the balance due
before arrival. For Christmas bookings, the balance of 50% of the total booking
fee is due by 30th June and the final balance and bond, if applicable, is due by
1st December.
Payments can be made by Internet transfer, cheque, money order, EFTPOS,
MasterCard or Visa.
7. Guests are given first opportunity to re-book the property they are
renting for the corresponding period the following year. Re-bookings must be
made by the Wednesday after arrival. A deposit of $200 is required to secure the
booking.
8. A Guest Registration Form will need to be completed and returned to our
office prior to arrival. If a bond is applicable, your nominated credit card
(Mastercard or Visa) will be debited prior to arrival. Refund of the bond will
be affected within 7 days, following a satisfactory inspection of the premises
after guests have vacated. Should a deduction be made from the bond a merchant
fee of 2.5% is payable.
9. Cancellations – All monies are only refunded when the premises are re-let for
the entire booking period at the same or greater rent. All cancellations will
incur an Administration Fee of $50.00. If the stay is shortened the unused
portion of the rental is not refundable. Please note a change of booking date
attracts the same conditions as for cancellations.
10. Our office hours are from 9.00 am to 5.00 pm Monday to Saturday and 10.00 am
to 4.00 pm on Sunday.
11. Keys are to be collected and returned to our office. For after hours
arrivals, please notify the office to make alternative arrangements.
12. Only one set of keys will be supplied for each property. Should the keys
be lost, the guest is responsible for any cost involved in replacing the keys.
If guests have locked themselves out of the premises and our office is not open,
please call Central Coast Locksmiths at Gosford 4323 1534 who provide a 24 hour
service, and pay them directly for the service.
13. Arrival/Departure Times:-
Weekend Bookings from 3pm on the day of arrival and the premises must be vacated
before 3pm on the day of departure.
Weekly & Christmas Bookings from 3pm on the day of arrival and the premises
must be vacated before 10am on the day of departure.
14. The guest will be responsible for loss or damage to the property or
premises during their stay. This includes floors and floor coverings, furniture
and fittings, kitchen utensils, crockery, glassware and cutlery. The guest will
pay the full cost of replacement or repair of any such items damaged or lost.
All damages, breakages or losses are to be reported to the agent immediately.
All costs will be taken from the bond or credit card details supplied. All
furniture and equipment must be left in the premises as originally found.
16. Any repairs, maintenance or service reported and requested by guests to
be effected to the property or any equipment provided at the property, (and/or
deemed necessary by the agent), will be effected as soon as practicable.
Recompense will be negotiated at the owner’s discretion.
17. The guest agrees to allow the Agent or his nominee to enter the property
to arrange necessary repairs during reasonable hours (unless an emergency
situation could exist or arise) for the purpose of conducting any repairs,
maintenance or service. Guests requesting a service call which is subsequently
found not to be required will be charged the applicable service call-out fee.
18. Although a cleaning fee is paid, it does not include the making of beds,
cleaning of dishes, ovens, BBQ or refrigerators. Failure to do so will incur an
additional cleaning fee.
19. Garbage is to be put into the receptacles provided and put out for
collection on Sunday evening. Garbage will only be collected from the
receptacles provided. Any additional garbage is the guest’s responsibility and a
rubbish removal fee will apply. On departure please do not leave garbage on the
premises.
20. No liability is accepted for any injury, debt, damage, loss, delay,
expense or inconvenience caused directly or indirectly by events beyond the
Agent or Owner’s control.
21. No responsibility is taken for guests personal property left on or near
the premises. Doors and windows at the premises should be secured at all times.
Guests are responsible for insuring their own property.
22. A fee of $25.00 plus postage costs will be payable if the Agent is
required to collect/return items left by guests. Should items not be claimed
within 1 month, they will be discarded by the Agent.
23. Guests shall not cause nuisance to neighbours and will comply with any
statutory laws and regulations applicable to the premises.
24. In the event of any renovation/building work being carried out near the
holiday premises, such work is beyond the Agent’s control and cannot accept
responsibility for any disturbance, noise or inconvenience guests may suffer as
a result. No discount will be negotiated for any of the above.
25. This booking is made in good faith by the Agent, but we cannot be held
responsible for actions taken by the Owner of the premises which are outside our
control.
26. Any printed, written or verbal description of the premises or position by
the Agent or an employee is made in good faith and to the best or our knowledge,
however no responsibility for misdescription, errors or omissions can be
accepted. All courtesy will be given on genuine dissatisfaction. Any information
or terms and conditions contained in holiday brochures or related websites are
subject to alteration without notice.
PLEASE READ THESE TERMS AND CONDITIONS OF YOUR HOLIDAY LETTING CONTRACT
CAREFULLY AS ANY DEPARTURE FROM THESE COULD PERMIT THE OWNER OR AGENT TO REFUSE
THE KEY, AMEND THE RENT OR IMMEDIATELY TERMINATE THE OCCUPANCY.
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